1. General Information
Floro 99 is a flower shop based in Al Ain, United Arab Emirates, providing fresh flower bouquets, custom floral arrangements, and artificial flower designs upon request. These Terms and Conditions govern the use of our website, online ordering services, and any transactions conducted through our platform. By using our website, you confirm that you are at least 18 years of age or have the consent of a guardian to engage in transactions.
2. Orders and Payment
1. All orders placed through the Floro 99 website are subject to acceptance and availability.
2. Prices displayed on the website are in AED (United Arab Emirates Dirham) and include applicable taxes where specified.
3. Payment must be completed at the time of order using our secure payment gateway.
4. Floro 99 reserves the right to refuse or cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspicion of fraudulent activity.
3. Custom and Artificial Floral Orders
1. Custom and artificial flower arrangements are prepared according to client specifications submitted via the website, WhatsApp, or in-store consultation.
2. All custom orders must be confirmed and approved before production begins.
3. Due to the bespoke nature of custom arrangements, slight variations in design, colour, or flower availability may occur.
4. Delivery Policy
1. Same-Day Delivery: Available for orders in Dubai, Al Ain, and Sharjah, subject to cut-off times.
2.Next-Day Delivery: Available across all other Emirates.
3. Delivery times are indicative and may vary due to traffic, weather conditions, or other unforeseen circumstances.
4. Floro 99 is not responsible for delays caused by third-party delivery services or events beyond our control.
5. Customers must provide accurate delivery information. Floro 99 is not liable for delivery failures due to incorrect or incomplete details.
5. Refunds and Cancellations
1. Refunds are considered on a case-by-case basis.
2. Orders for fresh flowers are perishable and generally non-refundable once prepared or dispatched, except in cases of clear damage or incorrect fulfillment.
3. Cancellations of custom orders must be requested prior to order confirmation; cancellations after confirmation may incur a fee.
6. Intellectual Property
1. All content on the Floro 99 website, including images, logos, graphics, and text, is the property of Floro 99 and protected by applicable copyright and intellectual property laws.
2. Any reproduction, modification, or commercial use of website content without prior written consent is strictly prohibited.
7. User Conduct
By using the website, you agree not to:
- Engage in any fraudulent or unlawful activity
- Interfere with website functionality or security
- Use content from the site without authorization
- Submit false or misleading information during orders or inquiries
8. Limitation of Liability
1. Floro 99 endeavors to provide accurate and high-quality services; however, we shall not be held liable for:
- Loss of flowers due to unforeseen delivery delays or environmental factors
- Variations in flower appearance due to seasonal availability
- Indirect, incidental, or consequential damages arising from website use or product delivery
2. Liability for direct damages is limited to the value of the purchased products.
9. Privacy and Data Protection
1. Customer information collected during orders will be used solely for order processing, delivery, and service improvements.
2. Floro 99 does not sell or share personal data with third parties, except as required for order fulfillment or legal compliance.
3. For further details, please refer to our Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the UAE courts.
11. Amendments
Floro 99 reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on this page, and your continued use of the website constitutes acceptance of the changes.
Contact Us:
For inquiries regarding these Terms and Conditions, please contact us at:
