Floro 99 is committed to providing high-quality floral products and exceptional service. This policy outlines our approach to cancellations, returns, and refunds for online and in-store purchases.
1. General Policy
- All sales of fresh flowers and ready-made bouquets are generally non-refundable due to the perishable nature of the products.
- Custom and artificial floral arrangements are made to order and are not eligible for return once production has begun.
2. Cancellation Policy
1. Orders can be cancelled prior to confirmation for full refunds.
2. Custom orders can only be cancelled before design approval. Cancellation requests after confirmation may incur partial charges to cover production costs.
3. To request a cancellation, please contact us via email, WhatsApp, or phone.
3. Damaged or Incorrect Orders
1. If an order is delivered damaged, defective, or incorrect, customers must notify Floro 99 within 24 hours of delivery.
2. We may require photos of the product to process the complaint.
3. Verified claims will be addressed by either:
- Replacement of the arrangement
- Refund equivalent to the product value
4. Refund Process
1. Approved refunds will be processed using the same payment method as the original purchase.
2. Refunds may take 5–7 business days to reflect in your account, depending on the payment provider.
5. Custom & Artificial Arrangements
Due to the bespoke nature of custom or artificial floral arrangements:
- No refunds are available after production begins.
- Requests for design modifications should be communicated before confirmation.
6. Contact for Returns and Refunds
To initiate a return, report damage, or request a refund, contact:
Details
Floro 99 reserves the right to update this Return & Refund Policy at any time. Changes will be reflected on this page with the effective date updated accordingly.
